Communication & Reporting

The nursing assistant is the nurse's eyes and ears at the bedside. Observation, documentation, and clear reporting are the difference between good care and great care.

Topics in this Category

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Each topic is taught for the nursing assistant role — what you'll notice, what you'll do within scope, and what you'll report to the nurse.

Observation & Reporting

What to watch for, how to report it, and what requires immediate notification.

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Documentation

Charting accurately, objectively, and on time — the legal record.

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Therapeutic Communication

Listening, cultural awareness, working with families and difficult situations.

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Role, Scope & Teamwork

The nursing assistant role, scope of practice, and the care team.

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Ethics & Patient Rights

Confidentiality, privacy, dignity, patient rights and responsibilities.

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